Refund Policy
Last Updated: 22 October 2026
Groovv is made by Alec Wren, trading as Groovv (ABN 21 411 738 449), in Melbourne, Australia. How a refund works depends on where you bought.
Bought in the App Store or Google Play
Groovv Pro subscriptions, Groovv Pro Lifetime and Collection Reports bought in the iOS or Android app are sold by Apple or Google, so refunds go through them:
- Apple: request a refund at reportaproblem.apple.com.
- Google Play: request a refund from your order history in Google Play, or see Google Play's refund policy.
We can't issue refunds for store purchases ourselves, but if something has gone wrong, email support@groovv.app and we'll help where we can.
Bought on our website
When Groovv Pro is sold on our website or web app, orders are processed by our online reseller Paddle.com, the Merchant of Record for those orders.
- 14 days, no questions asked: if you're not happy with Groovv Pro (annual or lifetime) bought on our website, you can ask for a full refund within 14 days of purchase.
- Renewals: you can cancel a subscription at any time so it doesn't renew. If an annual renewal catches you out, ask within 14 days of the renewal date and we'll refund it.
- How to ask: email support@groovv.app from the address you bought with, or reply to your Paddle receipt.
After a refund, Pro is removed from your account. Your collection and everything in it stay as they are.
Your rights
Nothing in this policy limits your rights under the Australian Consumer Law, or under the consumer laws where you live, including your right to a refund for a product with a major problem.